Systems and Support Engineer

The Company

We've delivered high-performance embedded computing solutions for four decades across industries including defence, telecoms, and aerospace. We’re proud to be experts in what we do and are looking for more brilliant people to join our team.

The Role

Reporting into the Technical Support Manager, you will be interfacing with customers to assist in the use of our hardware and software, thus ensuring customer satisfaction.

This is an office-based, hands-on role which requires good problem-solving skills along with good organization skills.

What will I be doing?

• Guiding customers in understanding and maximizing the use of complex technologies, offering clear explanations and tailored advice

• Setting up systems in the lab to replicate the applications our customers are trying to setup.

• Contribute to the creation of technical documentation, such as application notes and white papers, to support both internal teams and customers.

• You will be working with a team of engineers based in LA , Woburn and the UK

• Serve as the primary technical point of contact for our Tier 1 customers in the United States, providing consistent and proactive support while liaising with design engineers.

• In order to provide turnkey systems to our customers, you will be required to potentially validate the correct operation of systems to be shipped.

What do I need to bring with me?

Demonstrated Knowledge and Experience

• Previous experience working directly with customers.

• High level knowledge of embedded engineering.

• Pre and post sales customer support.

Technical Skills and Qualifications

• Technical knowledge of VPX, VME, CPCI.

• Technical knowledge of Linux, Windows & VxWorks.

• Embedded System assembly and integration.

Behavioral Competencies

• Excellent communicator, both verbal and written.

• Confident in presenting and interacting with customers.

• Collaboration.

• Analytical and methodical.

Benefits for Working at Concurrent

• 20 days’ vacation + 7 public holidays

• 5 sick/personal days per year

• Annual profit share bonus

• Employee referral scheme

• Flexible Spending Account

• Health insurance

• Health Reimbursement Account

• One paid volunteering day per year

• Principal 401K Plan

• YuLife wellbeing app

Work Eligibility

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. To conform to U.S. Government export control regulations, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State or Department of Commerce.

Equal Opportunity Statement

We are an equal opportunity employer and believe in the power of a diverse, inclusive team. We welcome all applications from all suitably qualified people, regardless of race, sex, disability, religion / belief, sexual orientation or age.

Please let us know if you require anything which would enable your success throughout our interview process.